Customer Help

frequently asked questions
returns and exchanges
delivery information
payment & security
gift cards
pre-order FAQ
Contact Customer Service
(03) 5983 5503
Delivery & Packaging
We currently send our packages to customers via Australia Post.

Delivery time frames

For all orders placed by 3pm we endeavour send them out that day. 

Delivery methods and costs

$9.95 Standard Delivery (3-5 days) for all other Australian orders*. If you would like to add additional tracking for $3, please contact us. Otherwise, you can track your parcel via the Australia Post website.

The Enchanted Child cannot be held responsible for lost or stolen parcels.


*Bulky items and remote areas may require an additonal postage cost. 

Shipping to multiple addresses

If your order contains gifts or items that require shipping to multiple locations, please place separate orders for each address.

Other free shipping offers

From time to time we offer special free shipping promotions. Sign up to receive our newsletter in the footer of all pages on our website so you don't miss out!

International Orders



You are most welcome to order things before they arrive. The date the are due to arrive is an estimation. The item may arrive earlier or it may arrive later. We have no control over this but we do our best to put in as accurate a date as possible.

If an item on your order arrives separately to our stores, we will hold your order until all items are available to send to you. If you prefer to have your order sent in separate deliveries, please contact us. We do ask for additional postage to be paid for the second order.