Customer Help



frequently asked questions
returns and exchanges
delivery information
payment & security
gift cards
pre-order FAQ
feedback
Contact Customer Service
(03) 5983 5503
info@enchantedchild.com.au
 
Payment & Security

Payment

We currently accept payments via Paypal. We also accept orders via email and over the phone.

Sorry, at this time we are unable to accept payment via cheque, bank transfer or any method other than those listed above.

Online Security

We use GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information.

SSL encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser. You can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

If however you still feel uneasy about ordering online please feel free to contact us and we can arrange the order over the phone.

Personal Information

We do not share any of our customer information with anyone! To read more on our Privacy Policy please follow the relevant link in the footer of all pages on our website.