FAQs

Is it safe to order online? The Enchanted Child uses GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uneasy about ordering online ple contact us to arrange payment.

Are my personal details safe with The Enchanted ChildThe Enchanted Child practices safe e–commerce. We do not share any of our customers' information with any other parties.

How much does delivery cost? Australia wide delivery for orders  is currently a flat rate of only $6.95 and $9.95 for Express Post. Bulky items and remote areas may require an additonal shipping fee. We will quote you on this prior to processing your order. If you would like to add additional tracking, please contact us. Otherwise, you can track your parcel via the Australia Post website.

Please Note: The Enchanted Child cannot be held responsible for lost or stolen parcels.

Does The Enchanted Child deliver worldwide? We no longer post overseas.

When will my order be sent? For all orders placed by 3pm we endeavour to send them out that day. If not, they will be sent out by 9.30am the following day.

How can I place an order? Online using Afterpay, Paypal, credit card or bank deposit. Alternatively, you can contact us to make your purchase using your credit card over the phone. (03) 5983 5503 during shop hours.

Do you offer Lay-by? We offer Lay-by in store only. You are more than welcome to call to arrange a lay-by over the phone. Please call us during shop hours on (03)5983-5503.

What are the returns/exchange policy? Our Returns Policy is just a click away: Returns & Exchange information page.

What if my goods are damaged or faulty? We check everything before posting to our customers. However if something is found to be damaged or faulty on delivery, please contact us within 2 days of receiving your goods and we can exchange or refund the faulty item for you. The item needs to be returned as it was received: unworn, unused and with labels intact.

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