As a small Australian children's boutique, we love a happy customer! If you are not completely satisfied with your purchase, please contact us and we can arrange for an exchange or credit. 

Simply send the item back to us within 10 days.

Items must be in the original sale condition, unworn, unopened and unused and in the original packaging with all tags still intact. If you wish to exchange for a different size or a different product, please include a prepaid bag for us to send the item back to you with your returned item.

Please Note: We do not accept exchanges on items that were purchased on sale.

Should a product you purchased from The Enchanted Child be faulty please contact us for an exchange or refund.

Please contact us before returning any of your purchases from The Enchanted Child. Please contact us via our Contact page.

Please Note: Refunds can take up to 10 business days to be credited back to your account.

ÔĽŅOrders are currently sent out by 3pm Monday to Friday.¬†

Delivery methods and costs: We currently send packages domestically via Australia Post at a flat rate cost of only $9.95 per order.
Orders to the value of $55 and above pay no postage.
Express Post is an option for you and is $15.
Local in store pick up is free.

Bulky items and some states may require an additional postage fee. Postage to some Australian states may require additional postage, depending on your location and the size and weight of your parcel. We will quote you on this prior to processing your order. 

If you would like to add additional tracking, please contact us. Otherwise, you can track your parcel via the Australia Post website.

Shipping to multiple addresses: If your order contains gifts or items that require shipping to multiple locations, please place separate orders for each address.

Other free shipping offers: From time to time we offer special free shipping promotions. Sign up to receive our newsletter in the footer of all pages on our website so you don't miss out!

Click & Collect: We offer a Click & Collect service which is ideal if you want to visit our children's boutique and a great way to guarantee your order arrives on time. Simply select PICK UP IN STORE tab at check out and your order will be waiting for you at our beautiful children's boutique in Balnarring on the Mornington Peninsula in Victoria.

Pre-orders: You are most welcome to order things before they arrive. The date they are due to arrive is an estimation. The item may arrive earlier or it may arrive later. We have no control over this, but we do our best to put in as accurate a date as possible. If an item on your order arrives separately to our stores, we will hold your order until all items are available to send to you. If you prefer to have your order sent in separate deliveries, please contact us. We do ask for additional postage to be paid for the second order.

International Orders: We currently do not post outside of Australia.

Please Note: The Enchanted Child cannot be held responsible for lost, damaged or stolen parcels. We send all our products to you in perfect condition. If they arrive damaged in any way, please contact Australia Post and make a claim. I know this may sound harsh, but we are a small business. Thank you for understanding.

We love a happy customer.

If you are not completely satisfied with your purchase and have changed your mind, please contact us and we can arrange for an exchange or refund.

Simply send the item back to us within 10 days. Items must be in the original sale condition, unworn and unused and in its original packaging with all tags still intact. If you wish to exchange for a different size or item, please include a prepaid bag for us to send the item back to you with your returned item.

We do not accept exchanges on items that were purchased on sale.

Should a product you purchased from The Enchanted Child be faulty please contact us for an exchange or refund.

Please contact us before returning any of your purchases from The Enchanted Child.

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Only $9.95 postage Australia wide
Free for orders $55+

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