Frequently Asked Questions

- Standard Post $9.95

- Express Post $15.00

- Free Shipping for orders over $80

- Bulky orders may require additional postage

- In store pick up available. Select "Pick-up" at checkout.

Bulky items and some states may require an additional postage fee. Postage to some Australian states may require additional postage, depending on your location and the size and weight of your parcel. We will quote you on this prior to processing your order. 

If you would like to add additional tracking, please contact us. Otherwise, you can track your parcel via the Australia Post website.

Shipping to multiple addresses: If your order contains gifts or items that require shipping to multiple locations, please place separate orders for each address.

Other free shipping offers: From time to time we offer special free shipping promotions. Sign up to receive our newsletter in the footer of all pages on our website so you don't miss out.

International Orders: We currently do not post outside of Australia.

We offer a Click & Collect service which is ideal if you want to visit our children's boutique and a great way to guarantee your order arrives on time. Simply select PICK UP IN STORE tab at check out and your order will be waiting for you at our beautiful children's boutique in Balnarring on the Mornington Peninsula in Victoria.

If you are not completely satisfied with your purchase, please contact us and we can arrange for an exchange, credit or refund. 

Simply send the item back to us within 30 days.

Items must be in the original sale condition, unworn, unopened and unused and in the original packaging with all tags still intact.

If you wish to exchange for a different size or a different product, please include a prepaid bag for us to send the item back to you with your returned item.

Please Note: We do not accept exchanges on items that were purchased on sale.

Should a product you purchased from The Enchanted Child be faulty please contact us for an exchange or refund.

Please contact us before returning any of your purchases from The Enchanted Child. Please contact us below.

Please Note: Refunds can take up to 10 business days to be credited back to your account.

If you are not completely satisfied with your purchase and have changed your mind, please contact us and we can arrange for an exchange, credit or refund.

Simply send the item back to us within 30 days. Items must be in the original sale condition, unworn and unused and in its original packaging with all tags still intact. If you wish to exchange for a different size or item, please include a prepaid bag for us to send the item back to you with your returned item.

We do not accept exchanges on items that were purchased on sale.

Should a product you purchased from The Enchanted Child be faulty please contact us for an exchange or refund.

Please note: Refunded money can take up to 10 days to appear in your account.

Please contact us below before returning any of your purchases from The Enchanted Child.

Our beautiful baby and children's boutique is located in Balnarring on the Mornington Peninsula in Victoria.

Address: Shop 18, 3050 Frankston-Flinders Road, Balnarring, 3926

Shop opening hours: Monday-Friday 10am-4pm; Saturday 10am-3pm

The Enchanted Child

Celebrating almost 14 years as your local + online children's boutique, we're dedicated to being your favourite place to shop for gifts for babies and kids.